This website uses cookies to improve usability and analysis of user behavior. By using this website you agree to the use of cookies. Detailed information about the use of cookies on this website can be found in our privacy statement

Moving into the e-government era – the example of Estonia

Moving into the e-government era – the example of Estonia

Moving into the e-government era

E-government, digital communication between citizens, companies and state institutions represents an ambitious goal: to make communication with public authorities and administrations more timesaving, more transparent and more secure.

Political decision-makers are faced with the task of initiating the development of online-based transactions with public authorities and orientating e-government projects more strongly towards the needs of internet users.

Estonia, the most northerly of the Baltic states, has played a pioneering role in this context. The country has a highly developed digital infrastructure with a multitude of innovative administrative services that offer a clear added value as compared to the standard visit to the public authority.

Due to special historical framework conditions as well as a small population “e-Estonia” is seen by many as a successful model sui generis. Nonetheless, the Estonian strategies and concepts and the practical experiences in their implementation are of particular value for political decision-makers from other countries.Onthebasisofextensiveinterviews, eightcentral areas of action were identified in which decision-makers from politics can have a stronger influence on the success of public service delivery. The focus was on the fundamental transferability of the recommendations.